Service Hotline & Parts Supply-Kailong High Technology Co., Ltd

Service Hotline & Parts Supply

Categories:Service
Time of issue:2025-02-10
Views: 36

Information

Service, Complaint Hotline

Please call the service hotline directly to report the problem, and our closest service staff will reply and allocate the the corresponding task. In case the hotline is busy, you can contact regional representives shown in the table below.

No.	Position	Name	Service Region	Contact	Remark
1	Manager of Northeast Region	Lv Kangdi	Henglongjiang, Jilin, Liaolin	15961809132	1.Changchun Office 2. Inner Mongolia is jointly managed by the northeast region and the North China Region in accordance with the principle of proximity
2	Manager of North China Region	Wang Guanghai	Hebei, Shandong, Shanxi	13057373626
3	Manager, Central China Region	Shi Jiyang	Hunan, Hubei, Jiangxi, Henan	15961705784	Changsha Office, Zhengzhou Office
4	Manager of East China Region	Xiong Yong	Jiangsu, Anhui, Zhejiang	15961878630	Xuzhou Office
5	Manager of South China Region	Han Aichun	Guangdong, Guangxi, Hainan, Fujian	15961861502	Guangzhou Office
6	Manager of Northwest Region	Zhang Xiao	Shan’xi, Gansu, Ningxia, Qinghai, Tibet, Xinjiang	15961878793
7	Manager of Southwest Region	Xiong Guowei	Yunnan, Guizhou, Sichuan, Chongqing	15961878382
8	Director of Shanghai Office	Qiao Jin	Shanghai	15961878782	Shanghai Office
9	Director of Beijing Office	Fu Liansuo	Beijing, Tianjin	13901306521	Beijing Office
10	Training Advisor	Wu Junfeng	National Service Training	15961705994

Maintenance Service Training Video: [Click here]

Spare Parts Mall: [Click here]

Commitment to Our Customers

Item	Description	Response Time
Hotline Report	Check, record information, guidance through the phone, allocate repairing staff if necessary	2h
Arrival Time	For the region with authorized service center	24h
	For the region without authorized service center	Within 500km	24h
		500-1000km	36h
		1000-1500km	48h
		Above 1500km	72h
On Site Maintenance/Repairing Time	Identify the problems and find the solution on site	Within 8h