Service Hotline & Parts Supply

  • Categories:售后服务
  • Time of issue:2020-07-20 00:00:00
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Service, Complaint Hotline

Hotline: 400-100-4028

Please call the service hotline directly to report the problem, and our closest service staff will reply and allocate the the corresponding task. In case the hotline is busy, you can contact regional representives shown in the table below.

No. Position Name Service Region Contact Remark
1 Manager of Northeast Region Lv Kangdi Henglongjiang, Jilin, Liaolin 15961809132 1.Changchun Office
2. Inner Mongolia is jointly managed by the northeast region and the North China Region in accordance with the principle of proximity
2 Manager of North China Region Wang Guanghai Hebei, Shandong, Shanxi 13057373626
3 Manager, Central China Region Shi Jiyang Hunan, Hubei, Jiangxi, Henan 15961705784 Changsha Office, Zhengzhou Office
4 Manager of East China Region Xiong Yong Jiangsu, Anhui, Zhejiang 15961878630 Xuzhou Office
5 Manager of South China Region Han Aichun Guangdong, Guangxi, Hainan, Fujian 15961861502 Guangzhou Office
6 Manager of Northwest Region Zhang Xiao Shan’xi, Gansu, Ningxia, Qinghai, Tibet, Xinjiang 15961878793  
7 Manager of Southwest Region Xiong Guowei Yunnan, Guizhou, Sichuan, Chongqing 15961878382  
8 Director of Shanghai Office Qiao Jin Shanghai 15961878782 Shanghai Office
9 Director of Beijing Office Fu Liansuo Beijing, Tianjin 13901306521 Beijing Office
10 Training Advisor Wu Junfeng National Service Training 15961705994  


Maintenance Service Training Video: [Click here]

Spare Parts Mall: [Click here]

Commitment to Our Customers

Item Description Response Time
Hotline Report  Check, record information, guidance through the phone, allocate repairing staff if necessary  2h
Arrival Time For the region with authorized service center  24h
For the region without authorized service center Within 500km 24h
500-1000km 36h
1000-1500km 48h
Above 1500km 72h
On Site Maintenance/Repairing Time  Identify the problems and find the solution on site  Within 8h


Scan the QR code to read on your phone

Kailong High Technology Co., Ltd.

Service Hotline:


No. 158, Ouyang Road, Miaotang Bridge, Qianqiao Supplementary Area, Huishan Economic Development Zone, Wuxi City.

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