Service Hotline & Parts Supply

Categories:Services
Time of issue:2025-02-10
Views: 89

Information

Service & Complaint Hotline

　　400 Hotline: 400-100-4028

For repair services, please call our service hotline directly to report the issue. Our customer service team will uniformly handle and dispatch technicians. If the service hotline is busy, please contact the regional managers listed in the table below.

No.	Regional Manager	Phone	Service Manager	Phone	Responsible Regions
1	Fu Liansuo	13901306521	Wang Pengfei	13651391644	Beijing, Tianjin, Hebei, Heilongjiang, Jilin, Liaoning, Inner Mongolia, Shanxi
2	Qiao Jin	15961878782			Hunan, Hubei, Jiangxi, Anhui, Guangdong, Guangxi, Hainan
3	Wang Dong	15961871320			Shaanxi, Gansu, Ningxia, Qinghai, Tibet, Xinjiang, Sichuan, Chongqing, Guizhou, Yunnan
4	Wang Shuangbao	15001236847			Jiangsu, Zhejiang, Shanghai, Henan, Shandong, Fujian

Maintenance Service Training Video: [ Click to Watch ]

Parts Mall: [ Click to Enter ]

Service Commitment

Item	Content	Time Limit
400 Repair Call	Verify and record information, provide remote guidance, dispatch work orders	2 hours
Arrival Time at Site	Time for local service personnel or contracted service stations to arrive at the faulty vehicle's location	24 hours
	Time for service personnel or non-local contracted service stations to arrive at non-faulty vehicle locations	Within 500 km	24 hours
		500-1000 km	36 hours
		1000-1500 km	48 hours
		Over 1500 km	72 hours
On-site Maintenance/Repair Time	Maintenance or repair measures taken by service personnel on-site to eliminate faults	Within 8 hours/vehicle

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